Gregory will not review transaction inquiries so if your order did not track to your account, we are unable to submit that order into the team at Gregory for review. Therefore, if the order did not track successfully not cash back will be earned. You must be signed in to your Active Junky account and click through Active Junky prior to adding items to your cart to earn Cash Back. If items are in your cart prior to signing in, those items are not eligible for Cash Back.