Cash back is only offered on items that sell for $50 or more. Cash Back may also be voided if you make an offer that is below the 'Buy Now' price and that offer is accepted. Unfortunately, SidelineSwap will not review transaction inquiries so if your order did not track to your account, we are unable to submit that order into the team at SidelineSwap for review. Therefore, if the order did not track successfully no cash back will be earned.