Cash Back is not offered on Birkenstocks or on Zappos VIP Sales. Use of coupon/promotional codes not listed on Active Junky will void Cash Back. Any orders deemed to be made by freight forwarders are not eligible for Cash Back through Active Junky (this includes orders that have 10 or more of the same item included in the purchase). If cash back is missing and ticket is submitted for review the retailer can take at least 30 days to review and provide an update on status of pending ticket.