Cash Back will display in your account once your order has shipped. Cash Back is only offered on the categories listed in 'Cash Back Categories' provided the items do not fall within the brands listed in Cash Back exclusions. Only one unique click per action is eligible for cash back. Unfortunately, Zola will not review transaction inquiries so if your order did not track to your account, we are unable to submit that order into the team at Zola for review. Therefore, if the order did not track successfully not cash back will be earned.